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Published 12:29 16 Feb 2016 GMT
Updated 15:50 7 Jun 2016 BST
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Delta Airlines responded to the message, saying “Thank you for sharing this experience with us! We are very happy to hear that Kaitlin and Loretta were able to be there for you when needed.
We would love to recognize them and pass your kinds words along as we know they would be very touched and happy to know this… Thank you for choosing Delta, we hope to serve you well in the future.”
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